From the Rhino Times:
The more Guilford County Emergency Services staff sees the county’s new Adult Care Team program in action, the more they like it.
Recently, Guilford County Emergency Director Jim Albright was positively glowing when he spoke to the Rhino Times about the impact of a newly developed program meant to reduce the number of 911 “emergency” call responses that weren’t really emergencies.
In the past, Emergency Services would respond – often at great expense – to calls that were really more social services issues or issues that could be handled more efficiently and effectively by other county departments.
In 2024, Guilford County staff began deploying its brand new Adult Care Team – a team of service providers meant to address some common issues for frequent users of the county’s Emergency Services in order to take some pressure off of those first responders and free them up for true medical emergencies and other emergencies.
When Albright was asked if he felt a burden had been taken off of Guilford County EMS’s plate, he lit up and said, “Oh my, yes!”
When asked how many calls had been removed from EMS and handled by the new team.
“Oh, hundreds. Hundreds!” he said
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