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Patients are increasingly accessing electronic health portals during ED encounters, but disparities in portal access exist – male, Black, and non-commercially insured patients show lower rates of usage.
In this cross-sectional study, 1,280,924 adult patients presenting at 36 EDs were included. A total of 17.4% logged into the patient portal while in the ED, with 14.1% viewing test results and 2.5% viewing clinical notes. Odds ratios of accessing the portal (OR, 1.36; 95% CI, 1.19-1.56), viewing test results (OR, 1.63; 95% CI, 1.30-2.04), and viewing clinical notes (OR, 1.60; 95% CI, 1.19-2.15) were higher at the end of the study compared to the beginning. Patients with active portal accounts at ED arrival had higher odds of accessing the portal. Patients who were male, Black or without commercial insurance were less likely to use the portal.
Source
Real-Time Electronic Patient Portal Use Among Emergency Department Patients. JAMA Netw Open. 2024 May 1;7(5):e249831. doi: 10.1001/jamanetworkopen.2024.9831. PMID: 38700859
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